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Consumer-friendly returns policies

To ensure your loved ones are able to exchange that too-small sweater or return their extra toaster, make sure the place you purchased the item has consumer- friendly return policy.
"Somebody may have already got them whatever you got them" says Kay Dewire, a shopper. It's hard to know exactly which Skylanders character little Timmy really wants or what cousin Suzy needs for her new home. So which stores are the nation's best when it comes to hassle-free returns?  "We don't have a return policy that's really stringent with receipts" says Joe Farley, the Store Manager at Kohl's. Kohl's will take back any item at any time regardless of whether you have a receipt. the only exception is gift cards, which cannot be returned. "They can bring it back no hassle, no problem. We're going to take care of them as soon as they walk through the door" says Farley. Best Buy tops the naughty list this year: you now have to make your return by January 15. And special orders are no longer refundable. "That makes me not want to shop at stores like that especially at Christmas time" says Dewire. What you can learn from this list is that even among the best, policies vary widely. So wherever you shop this season always ask about return policies before you buy. In Escambia County. Kalie Desimone. Channel 3 News.