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People still having trouble enrolling in Obamacare

Updated: Monday, October 21 2013, 08:04 PM CDT
The Affordable Care Act Health exchanges went online three weeks ago.
But a lot of people are still having technical problems trying to enroll.
The administration has blamed the glitches on the high volume of people logging on, but critics say there are larger, systemic problems.
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On October 1st, Obamacare's online insurance exchanges opened up with great expectations  -- but there have been major technical problems.

President Obama: "No sugar-coating it - too slow, people getting stuck. Nobody's been more frustrated than I am."

So far 19 million people have logged on - only to find
-confusing error messages
-broken calculators
-wrong information on medicaid eligibility
-and long delays and time outs

Dan Howard: "Oh my it's just one dead end after the other."
Dan Howard of Pennsylvania told ABC News he tried to sign up for more than two weeks.

Dan Howard: "I go to log on and it won't let me on because I'm not verified as being me."
The Department of Health and Human Services spent 500 million dollars to build the site. And it's acknowledged it has bugs.

'We know using has been frustrating for many Americans,' the department said in a blog post this weekend.

Sen. Mitch McConnell/Minority Leader: "A visit to the website is kind of like a trip to the Department of Motor Vehicles in your state."

HHS said yesterday it was bringing in some of the best and brightest inside and outside the government to fix the technical issues.

The Obama administration said folks like Dan need to be patient - and keep trying.
David Simas: White House Deputy Senior Adviser for Communications and Strategy: "My advice is: This is a 6 month open enrollment period, we're making continuous improvement."

Karen Travers: HHS Secretary Kathleen Sebelius is now on the hot seat - republicans are demanding she testify before congress to explain why this rollout has been so flawed.

People still having trouble enrolling in Obamacare

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Enrollment for healthcare exchanges as part of healthcare reform begins October 1 in states where exchanges will be set up. Expect special reports each week from us about what you need to know about 'Obamacare' and the ongoing political fight about its future.

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